We love to make a difference; having helped IT & Digital departments everywhere from start ups, dot coms, public & private sector, finance, travel, education and retail establishments rethink their methods of getting the work done. We now want to help you.
Our transformational approach comprises evaluation, intervention & optimisation techniques that have been tried and tested in many and varied environments. Visually engaging and highly collaborative, our management practices coach everyone, at all levels, to identify and eradicate wasteful activities that are inherent in all organisations, and to act cohesively and continuously to improve.
Once adopted, your new practices will help you define processes and procedures that will give structure and purpose to your portfolio of IT Services. You will understand your capabilities and how you can continually grow these to deliver increasing value to your customers and stakeholders. Your teams will be more engaged, collaborative and empowered creating a dynamic, supportive and creative culture able to meet any emerging demands.
The expertise in ITSM, Kanban and Agile techniques brought by Hapus and Matt has accelerated the IT transformation here at the University of Manchester, but much more than this the effect on teams and staff has been incredible. Transparent, collaborative and empowering practices have created a greater sense of purpose and a richer more visual vocabulary with which to discuss direction, strategy and improvement opportunities. The tactile and people focussed approach has engendered fun and openness at times of high pressure. These methods really do support organic, evolutionary, long term cultural change and it's been great, from a personal perspective, to learn more about them.Brendan Giles,
Matt is a talented manager and effective leader, and during our time together at The Hut Group, I was impressed by not only the quantifiable improvements he made to the IT Service team, but also by his ability to remain friendly, helpful and professional in high-pressured timesSam Phillips,
Matt's influence on the NR Service and Technical Operations teams is apparent as I look around our Manchester office: our dashboards show business value metrics alongside the standard IT Service KPIs, every team has a Kanban board and posters demonstrating measurable service improvements in all facets of our operation.Craig Boothe,
I worked with Matt on various process improvement initiatives. He has the ability to make the complex simple, to communicate change effectively, and to make change happen. He does this in an understated way that brings people together. As a people manager he has the knack of understanding talent and letting this shine.Rick Clark,